Terms of service
Last Updated: August 10, 2026
Welcome to PupClosetHub. These Terms of Service govern your access to and use of PupClosetHub.store, including the purchase of pet clothing, accessories, and other products offered through our online store.
Throughout these Terms, the words “we,” “us,” and “our” refer to PupClosetHub. The words “you,” “your,” and “customer” refer to any visitor, user, purchaser, or other person accessing or using our website.
By visiting our website, purchasing a product, submitting information, or otherwise using any part of our services, you agree to be bound by these Terms of Service and any policies referenced within them.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our services or make a purchase through PupClosetHub.store.
1. Our Online Store
PupClosetHub is an online pet fashion store offering clothing, accessories, and related products designed primarily for dogs, cats, and other suitable companion animals.
Our collection embraces a playful approach to pet fashion, combining colorful designs, everyday comfort, seasonal clothing, and practical accessories.
Products may include pet shirts, vests, dresses, hoodies, sweaters, outdoor apparel, life jackets, seasonal outfits, and other pet-related merchandise.
The availability of individual products may change without notice.
We reserve the right to add, modify, discontinue, or replace products offered through our store at any time, subject to applicable consumer laws.
2. Eligibility to Use Our Store
By agreeing to these Terms, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are under the age required to enter into a legally binding contract in your jurisdiction, you may use our store only with the involvement and authorization of a parent or legal guardian where permitted.
You may not use our products or services for unlawful or unauthorized purposes.
You must not use our website in a way that violates applicable laws, regulations, intellectual property rights, or the rights of another person.
3. General Conditions
We reserve the right to refuse service, cancel transactions, restrict account access, or limit purchases where reasonably necessary and permitted by applicable law, including situations involving suspected fraud, abuse, unlawful conduct, security concerns, payment issues, or violations of these Terms.
We aim to apply such measures reasonably and consistently.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially misuse any portion of our website or services without our prior written permission, except where such activity is legally permitted.
4. Product Information
We make reasonable efforts to present product descriptions, photographs, colors, measurements, materials, features, and other information as accurately as possible.
However, certain differences may occur.
For example, colors displayed on your screen may vary depending on monitor settings, device type, brightness, lighting conditions, photography, or manufacturing variations.
Pet apparel measurements may also vary slightly due to manual measurement or manufacturing tolerances.
Where a product page provides specific measurements, customers should review those measurements carefully before purchasing.
We do not guarantee that every image displayed on your device will perfectly reproduce the exact physical color, texture, scale, or appearance of the delivered product.
Material differences that substantially affect a product will be handled in accordance with applicable law and our policies.
5. Pet Clothing Sizes
Pet sizing is different from human clothing sizing and may vary between products.
Labels such as XXS, XS, S, M, L, XL, and XXL should not be assumed to represent identical dimensions across all products.
A medium-sized garment from one product line may have different measurements from another medium-sized garment.
For the best fit, customers should measure their pet according to the sizing information provided on the relevant product page.
Measurements may include chest circumference, neck circumference, back length, and weight recommendations.
Breed and weight alone should not be treated as definitive sizing indicators.
Customers are responsible for reviewing available size information before purchasing.
If you are unsure which size may be appropriate, you are welcome to contact us at support@PupClosetHub.store before ordering.
6. Pet Safety and Responsible Use
Pet clothing and accessories should always be used responsibly.
Customers are responsible for determining whether a particular product is suitable for their pet based on the pet's size, age, physical condition, temperament, environment, and intended activity.
Always ensure that clothing fits comfortably and does not unnecessarily restrict breathing, walking, running, movement, vision, hearing, or normal behavior.
Where appropriate, pets should be supervised while wearing clothing or accessories.
Products containing decorative elements should be inspected regularly. If any button, zipper, bow, strap, buckle, ornament, or other component becomes loose or damaged, discontinue use where continued use could create a hazard.
Keep appropriate products away from open flames and excessive heat.
Pet clothing should not be used as a substitute for veterinary care, professional safety equipment, or direct supervision where these are required.
7. Orders
Submitting an order through our website represents an offer to purchase the selected products subject to these Terms.
Receiving an automated order confirmation does not necessarily mean that an order has been finally accepted or fulfilled.
We may need to verify payment, availability, shipping information, suspected fraud indicators, or other transaction details before completing an order.
We reserve the right to decline or cancel an order where reasonably necessary, including because of inventory errors, obvious pricing errors, payment problems, suspected fraudulent activity, shipping restrictions, or legal requirements.
If we cancel an order after receiving valid payment, we will issue an appropriate refund for the cancelled portion.
8. Order Information
You agree to provide current, complete, and accurate purchase and account information when placing an order.
This includes your name, email address, delivery address, billing information, and other information reasonably required to process your purchase.
Customers are responsible for reviewing their information before submitting an order.
If you notice an error after placing an order, contact us promptly at support@PupClosetHub.store.
Although we will make reasonable efforts to assist, we cannot guarantee that shipping information can be changed after an order has entered fulfillment.
9. Prices
Product prices are displayed on our website and may change from time to time.
We reserve the right to modify prices, promotions, discounts, and offers without prior notice, except where a price has already become contractually binding or applicable law requires otherwise.
Price changes generally do not apply retroactively to completed purchases.
Occasionally, a product may be listed at an incorrect price due to a technical, administrative, or typographical error.
If an obvious pricing error affects your order, we may contact you for instructions or cancel the affected transaction and issue an appropriate refund, subject to applicable law.
10. Payments
Payment must be made using one of the payment methods available during checkout.
Payment services may be provided or processed by third-party payment providers.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.
We reserve the right to cancel or hold transactions that are declined, flagged, incomplete, unauthorized, or reasonably suspected of fraud.
Your use of third-party payment services may also be subject to the terms and privacy practices of those providers.
11. Taxes and Duties
Applicable taxes may be calculated and displayed during checkout where required or supported.
For international orders, customs duties, import taxes, brokerage charges, or similar governmental fees may apply depending on the destination country and applicable law.
Where such charges are not collected during checkout, they may be assessed separately by local authorities or carriers.
Customers are responsible for charges legally imposed on them unless otherwise stated on our website or required by applicable law.
12. Shipping
PupClosetHub currently offers free standard worldwide shipping on eligible orders.
Our estimated standard delivery timeframe is generally 7–10 days, unless a different estimate is stated during checkout or on the relevant product page.
Delivery estimates are estimates rather than guarantees unless expressly stated otherwise.
Actual delivery times may be affected by destination, customs processing, carrier delays, weather, holidays, transportation disruptions, incorrect addresses, local delivery conditions, or circumstances beyond our reasonable control.
Please refer to our Shipping Policy for more information.
13. Multiple Shipments
Orders containing multiple products may occasionally be fulfilled from different locations.
As a result, products within the same order may arrive in separate packages or on different dates.
Receiving one package does not necessarily mean the remainder of an order is missing.
Where tracking information is available, customers should review all shipment details before contacting us regarding a potentially missing item.
14. Returns and Refunds
Eligible purchases may be returned in accordance with our Return & Refund Policy.
PupClosetHub provides eligible customers with a 30-day return period, subject to the conditions, exclusions, and procedures described in that policy.
Customers should contact support@PupClosetHub.store before returning merchandise.
Products sent without following the appropriate return procedure may experience delays in processing.
Nothing in our return policy or these Terms is intended to remove statutory rights that cannot legally be waived.
15. Promotions and Discount Codes
We may occasionally offer discount codes, promotional pricing, special offers, bundles, or other incentives.
Unless otherwise specified, promotions may be subject to eligibility requirements, expiration dates, product restrictions, minimum purchase requirements, geographic limitations, or other conditions.
Discount codes generally cannot be exchanged for cash.
Multiple promotions may not be combined unless expressly permitted.
We reserve the right to cancel or refuse promotional benefits where there is reasonable evidence of fraud, manipulation, duplication, technical exploitation, or other misuse.
16. Product Availability
Products displayed on PupClosetHub.store are subject to availability.
Adding an item to a shopping cart does not necessarily reserve inventory.
An item may become unavailable before checkout is completed or, in unusual circumstances, after an order has been submitted.
If we cannot fulfill an ordered item, we may contact you and provide an appropriate resolution, including cancellation and refund of the unavailable item where applicable.
17. Personal Information
Your submission of personal information through our store is governed by our applicable privacy disclosures and policies.
We use information as reasonably necessary to process orders, provide customer support, operate our store, prevent fraud, comply with legal obligations, and perform other activities described in our privacy documentation.
Please review the applicable privacy information available through our website to understand how personal information may be collected, used, and handled.
18. Account Security
If account functionality is available, you are responsible for maintaining the confidentiality of your account credentials.
You should use a secure password and should not knowingly provide account access to unauthorized individuals.
If you believe your account has been compromised, contact us as soon as reasonably possible.
We are not responsible for losses caused by your failure to reasonably protect account credentials except to the extent otherwise required by law.
19. Intellectual Property
Unless otherwise indicated, the website and its original content, branding, layout, graphics, text, logos, design elements, and other materials are owned by or licensed to PupClosetHub and are protected by applicable intellectual property laws.
You may access our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, republish, commercially exploit, or create unauthorized derivative works from protected website materials without appropriate permission.
Third-party trademarks, product names, or other intellectual property remain the property of their respective owners.
20. Reviews and User Content
Where our website allows customers to submit reviews, photographs, comments, feedback, suggestions, or other content, you are responsible for the material you submit.
You must not submit content that is unlawful, fraudulent, threatening, defamatory, abusive, infringing, malicious, deceptive, or otherwise violates the rights of another person.
You should not submit private information about another individual without appropriate authorization.
By submitting content for publication, you grant us a non-exclusive license to use, display, reproduce, and format that content for legitimate store and promotional purposes, subject to applicable law and any additional terms presented when the content is submitted.
21. Feedback and Suggestions
We appreciate customer feedback.
If you voluntarily provide ideas, suggestions, recommendations, or other feedback regarding our store or services, we may use that feedback to improve our business without an obligation to compensate you, unless otherwise agreed in writing.
This does not transfer ownership of unrelated intellectual property or personal content beyond what is reasonably necessary for the purpose for which it was submitted.
22. Third-Party Services
Our website may use third-party services for payment processing, website functionality, analytics, fulfillment, shipping, customer support, or other operational purposes.
Some website features may also contain links to third-party websites.
We do not control every aspect of third-party websites or services and are not responsible for their independent content, availability, privacy practices, or policies except where applicable law provides otherwise.
Customers should review relevant third-party terms before using external services.
23. Shopify Platform
Our online store may be operated using the Shopify ecommerce platform.
The use of Shopify as our commerce infrastructure does not mean Shopify is the seller of products purchased from PupClosetHub.
Your purchase relationship for products sold by PupClosetHub is with the applicable merchant identified through our store, subject to these Terms and applicable law.
Certain checkout, payment, security, or technical functionality may also be governed by relevant platform or service-provider terms.
24. Prohibited Uses
You may not use our website or services to engage in unlawful activity, solicit others to participate in unlawful acts, violate applicable regulations, infringe intellectual property rights, distribute malicious software, collect personal information unlawfully, engage in fraudulent activity, interfere with website security, attempt unauthorized access, or deliberately disrupt the operation of our services.
Automated scraping, crawling, data extraction, or similar activity may also be prohibited where it interferes with our services or violates applicable rights or laws.
We may restrict access where reasonably necessary to protect our customers, systems, or business.
25. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, availability, measurements, or other matters.
We reserve the right to correct such errors and update information.
Where an error materially affects an existing order, we will handle the matter reasonably and in accordance with applicable consumer law.
26. Website Availability
We aim to keep PupClosetHub.store accessible and functional, but uninterrupted availability cannot be guaranteed.
Our website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, third-party service interruptions, security incidents, or other circumstances.
We may modify, suspend, or discontinue website features where reasonably necessary.
27. Disclaimer of Warranties
To the fullest extent permitted by applicable law, services and website content may be provided on an “as available” basis.
However, nothing in these Terms excludes warranties, guarantees, remedies, or consumer protections that cannot legally be excluded.
Product-specific warranties, if any, will be governed by the applicable terms presented with the product and mandatory law.
28. Limitation of Liability
To the maximum extent permitted by applicable law, PupClosetHub will not be liable for indirect, incidental, special, consequential, or similar losses arising from use of our website or products where such liability may legally be limited.
This provision does not exclude or limit liability where doing so would be unlawful.
Nothing in these Terms is intended to limit liability for fraud, intentional misconduct, or other liability that applicable law prohibits us from excluding.
29. Pet-Specific Responsibility
Customers should use reasonable judgment when selecting and using products for animals.
A garment that is appropriate for one pet may not be appropriate for another.
Immediately discontinue use if a product causes visible discomfort, restricted movement, irritation, overheating, or another safety concern.
Pet apparel and accessories are not toys unless specifically described as such.
Do not allow pets to chew or consume clothing, fasteners, straps, decorations, packaging, or product components.
30. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting directly from your unlawful misuse of our website, deliberate violation of these Terms, or infringement of third-party rights.
This section will not require consumers to indemnify PupClosetHub for matters caused by our own unlawful conduct, negligence where liability cannot be excluded, or circumstances for which such indemnification would be prohibited.
31. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.
The remaining provisions will continue in effect where legally possible.
32. No Waiver
If we do not immediately enforce a provision of these Terms, that does not necessarily mean we have waived our right to enforce that provision later.
Any waiver must comply with applicable law and will apply only to the circumstances for which it is given.
33. Entire Agreement
These Terms, together with policies and notices expressly incorporated by reference, constitute the applicable agreement concerning your use of our store and services, except where additional terms are specifically agreed upon.
Any ambiguity will be interpreted in accordance with applicable law and will not automatically be construed against one party merely because that party prepared the document.
34. Governing Law
These Terms and transactions with PupClosetHub will be governed by applicable laws and mandatory consumer protection requirements.
Our business contact address is located in Montréal, Québec, Canada.
Nothing in this section is intended to deprive consumers of mandatory rights or protections available under the laws of their place of residence where those rights cannot legally be waived by contract.
35. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our business, website, services, legal obligations, or operational practices.
The latest version will be made available through PupClosetHub.store.
Where required by applicable law, material changes will be communicated or implemented with appropriate notice.
Your continued use of our website after an updated version becomes effective constitutes acceptance only to the extent permitted by applicable law.
36. Contact Information
Questions regarding these Terms of Service may be directed to:
PupClosetHub
562 Boulevard Georges-Vanier
Montréal, QC H3J 2N8
Canada
Email: support@PupClosetHub.store
Phone: (226) 988-2263
We want PupClosetHub to remain a cheerful, trustworthy place where pet parents can discover colorful clothing and practical accessories for their furry companions. These Terms help establish clear expectations so that we can focus on what our store is all about: playful styles, happy pets, and more colorful everyday adventures.