Shipping policy
Last Updated: August 10, 2026
At PupClosetHub, we believe waiting for your pet’s newest outfit should be simple, transparent, and worry-free. Whether you are ordering a playful everyday vest, a cozy hoodie, a colorful summer outfit, or an adventure-ready accessory, our goal is to get your order to you as smoothly as possible.
This Shipping Policy explains our shipping methods, estimated delivery times, processing procedures, tracking, international deliveries, address requirements, delayed or missing packages, and other important shipping information.
By placing an order through PupClosetHub.store, you acknowledge that you have reviewed and understood this Shipping Policy.
1. Free Worldwide Shipping
PupClosetHub currently provides FREE standard shipping worldwide on eligible orders placed through our online store.
There is no minimum purchase amount required for standard free shipping unless a different condition is clearly displayed on our website or during checkout.
Our goal is to make shopping for your furry companion easier without adding an unexpected standard shipping charge at the end of checkout.
If optional expedited, priority, premium, or other special shipping services become available, additional charges may apply. Any applicable charges will be displayed before you complete your purchase.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
This is an estimated delivery timeframe and should not be interpreted as a guaranteed delivery date unless we expressly state otherwise.
Delivery times may vary depending on your destination, order processing, carrier operations, customs procedures, local postal services, holidays, weather conditions, transportation disruptions, and other circumstances.
We make reasonable efforts to ensure orders arrive within the estimated timeframe, but circumstances outside our reasonable control may occasionally cause delays.
3. Order Processing
After you place an order, it must be confirmed and prepared before shipment.
Order processing may involve payment verification, order review, inventory confirmation, product preparation, packaging, address verification, and transfer to the applicable shipping carrier.
Processing time is separate from carrier transit time.
During periods of unusually high order volume, promotional events, public holidays, severe weather, or other operational disruptions, processing may require additional time.
We appreciate your patience during these periods.
4. Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact information supplied during checkout.
Please carefully review your order confirmation.
Make sure your name, products, sizes, colors, quantities, and delivery information are correct.
If you notice an error, contact us as soon as possible at:
support@PupClosetHub.store
We will make reasonable efforts to assist with requested corrections before fulfillment begins. However, once an order has entered fulfillment or been transferred to a carrier, we cannot guarantee that changes can be made.
5. Shipping Confirmation
When your order has been prepared for shipment, shipping or tracking information may be provided where available.
Please note that tracking systems do not always update immediately after a shipping label is created.
It may take some time for a carrier to receive, scan, and update a package in its tracking network.
A temporary lack of tracking movement does not necessarily mean the shipment has been lost.
6. Tracking Your Order
Where tracking is available, customers may receive a tracking number or tracking link associated with their shipment.
Tracking information can typically show milestones such as shipment acceptance, transportation between facilities, customs processing, arrival in the destination region, attempted delivery, and final delivery.
Carrier tracking information is supplied by third-party logistics providers and may occasionally experience delayed updates.
If your tracking information has not changed for an unusually long period, you may contact us for assistance.
Please include your order number when contacting customer support.
7. Multiple Packages
An order containing multiple products may occasionally arrive in more than one package.
Products may be stored or fulfilled from different facilities. For this reason, items purchased together do not always travel through the same logistics network or arrive on exactly the same date.
If you receive only part of your order, please do not immediately assume that products are missing.
Check your shipping notifications and available tracking information to determine whether another shipment is still in transit.
If all associated shipments appear to have been delivered but an item remains missing, contact us at support@PupClosetHub.store.
8. Worldwide Delivery
PupClosetHub is designed for pet parents around the world.
We currently offer free standard worldwide shipping to eligible destinations that can reasonably be served by our available shipping and fulfillment networks.
However, shipping availability may occasionally be restricted because of local laws, carrier limitations, trade restrictions, service interruptions, remote-location restrictions, sanctions, natural disasters, or other circumstances outside our control.
If we discover that an order cannot be shipped to the provided destination, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund of the affected order.
9. International Orders
International shipments may pass through customs or other governmental import procedures.
The processing requirements for international shipments vary by country.
Customs authorities may inspect packages, request additional information, assess taxes or duties, or temporarily hold shipments for clearance.
These procedures are controlled by governmental authorities rather than PupClosetHub.
As a result, customs processing may occasionally extend delivery times beyond the standard estimate.
10. Customs Duties and Import Taxes
Depending on the destination country or region, an international shipment may be subject to customs duties, import taxes, VAT, brokerage charges, handling fees, or other governmental assessments.
Where these charges are not collected by us during checkout, they may be assessed separately by the applicable authority or carrier.
Customers are generally responsible for charges legally imposed upon them unless we expressly state otherwise or applicable law requires a different arrangement.
Because customs regulations vary considerably between jurisdictions, we cannot guarantee the amount of any potential import charge.
Customers may wish to consult their local customs authority for information regarding applicable import requirements.
11. Accurate Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully check your:
Full name
Street address
Apartment, unit, or suite number
City
Province, state, or region
Postal or ZIP code
Country
Telephone number where requested
An incomplete or incorrect address may cause delays, failed delivery attempts, or return of the shipment.
If you discover an address error after ordering, contact support@PupClosetHub.store immediately.
We will make reasonable efforts to update the information if fulfillment has not progressed too far.
However, we cannot guarantee address changes after an order has been processed or shipped.
12. Address Changes After Shipment
Once a package has entered the carrier's network, PupClosetHub may not be able to change its destination.
Some carriers may provide their own delivery-management services that allow recipients to request certain modifications.
Any such option is subject to the carrier's rules and availability.
Customers should never assume that an address change has been completed until confirmation is received.
13. Incorrect Addresses
If a customer provides an incorrect or incomplete address and the shipment cannot be delivered, the package may be returned, held, redirected, or otherwise handled according to the carrier's procedures.
Please contact us if this occurs.
We will review the order and available tracking information to determine what options may be available.
Reshipment or refund eligibility may depend on the circumstances, costs incurred, product status, and applicable consumer protection laws.
14. Undeliverable Packages
A shipment may be considered undeliverable for several reasons, including an incomplete address, invalid postal code, repeated unsuccessful delivery attempts, inability to access the delivery location, refusal by the recipient, or carrier restrictions.
If a shipment is returned as undeliverable, please contact our support team.
We will review the circumstances and explain available options.
15. Delivery Attempts
Depending on the carrier and destination, a delivery driver may attempt delivery more than once or may leave instructions for collection from a local facility.
Customers are responsible for reviewing carrier notifications and taking reasonable steps to receive or collect their packages.
If a package is held at a collection location, it should be collected within the period specified by the carrier.
Packages not collected within the required period may be returned.
16. Delivered but Cannot Find the Package
If tracking indicates that your package has been delivered but you cannot locate it, please first check around the delivery location.
Packages may sometimes be placed near entrances, porches, reception areas, mailrooms, parcel lockers, side doors, or other secure locations.
You may also wish to check with household members, building management, reception staff, or neighbors where appropriate.
Carrier tracking can occasionally update shortly before physical delivery is completed, so allowing a reasonable amount of additional time may also resolve the issue.
If the package remains missing, contact us at support@PupClosetHub.store with your order number and relevant tracking information.
We will review the available information and assist with appropriate next steps.
17. Lost Packages
Although uncommon, shipments can occasionally become lost during transportation.
If tracking information has stopped updating for an unusually long period or the package has not arrived after a reasonable period beyond the estimated delivery window, please contact us.
We may review tracking information, communicate with applicable logistics providers where available, or take other reasonable steps to investigate.
If a shipment is confirmed to have been lost, an appropriate resolution may include replacement or refund depending on the circumstances and applicable law.
18. Damaged Packages
If your package arrives visibly damaged, carefully inspect the products inside.
Damage to external packaging does not always mean the product itself has been damaged.
If the product is damaged, defective, or unusable, please contact us promptly.
Include your order number and photographs clearly showing the product, damage, and packaging where reasonably possible.
This information helps our team review the issue and determine an appropriate solution.
19. Incorrect Products
If the product you receive is materially different from the item you ordered, please contact our customer support team.
Provide your order number, the product you expected to receive, and photographs of the product delivered.
We will review the information and provide appropriate instructions.
Customers will not be required to purchase another product simply to correct a verified fulfillment error caused by us.
20. Missing Products
If an item appears to be missing from your order, first determine whether your purchase was divided into multiple shipments.
If all shipments have arrived and an ordered product remains missing, contact us.
Please include your order number and identify the missing item.
We will investigate the available fulfillment and shipment information and provide an appropriate resolution where warranted.
21. Shipping Delays
Although our typical estimated delivery period is 7–10 days, occasional delays can occur.
Potential causes include:
Carrier network congestion
Customs processing
Severe weather
Natural disasters
Public holidays
Transportation disruptions
Incorrect delivery information
Remote destination requirements
Governmental restrictions
Unexpected fulfillment delays
Local postal disruptions
Events beyond our reasonable control
When we become aware of a significant issue affecting an order, we will make reasonable efforts to assist.
22. Holiday Shipping
Shipping networks frequently experience higher package volumes during major holidays and shopping periods.
Orders placed around Christmas, New Year, Black Friday, Cyber Monday, or other major events may experience additional processing or carrier transit time.
If you are purchasing an outfit or accessory for a specific event, holiday, birthday, vacation, or other important date, we recommend ordering sufficiently early.
Unless expressly stated otherwise, delivery estimates are not guarantees that an order will arrive before a particular holiday or event.
23. Weather and Unexpected Events
Severe weather and other unexpected events can temporarily disrupt transportation networks.
Snowstorms, flooding, hurricanes, wildfires, earthquakes, extreme temperatures, strikes, public emergencies, governmental restrictions, and other events may affect fulfillment or delivery.
PupClosetHub cannot control these circumstances, but we will make reasonable efforts to support customers when a shipment is affected.
24. Order Cancellations
If you need to cancel your order, contact us as soon as possible.
We will attempt to accommodate cancellation requests that are received before the order enters fulfillment.
However, because orders may begin processing shortly after purchase, cancellation cannot be guaranteed.
Once an order has shipped, it generally cannot be cancelled in transit.
If the product remains eligible, you may request a return after delivery according to our Return & Refund Policy.
25. Refused Deliveries
We recommend contacting us before refusing a shipment.
Refusing delivery does not automatically qualify an order for an immediate refund.
A refused shipment may need to travel back through the carrier network before its status can be determined.
If you no longer want an eligible order, following our standard return procedure is generally the safest approach.
Contact support@PupClosetHub.store for instructions.
26. Pet Apparel Orders
Because our store specializes in pet fashion and accessories, customers should carefully review product sizes before ordering.
Shipping a correctly ordered product does not guarantee that it will fit every pet associated with a particular breed or weight category.
Pet body shapes vary considerably.
Always review chest, neck, and back measurements where provided.
If the product arrives correctly but does not fit, please refer to our Return & Refund Policy for eligible return options.
27. Packaging
Products may be packaged in a manner designed to provide reasonable protection while minimizing unnecessary shipping volume.
Packaging appearance may vary depending on the product, fulfillment location, carrier requirements, and destination.
Packaging may differ from promotional photography unless packaging itself is specifically advertised as part of the product.
Please keep packaging away from pets where it could create a choking, suffocation, or ingestion hazard.
28. Shipping Restrictions
We reserve the right to restrict shipping to locations that cannot reasonably or legally be served.
Restrictions may arise from carrier limitations, local regulations, international trade requirements, sanctions, dangerous conditions, or other logistical constraints.
If such a restriction affects an order after payment, we will provide an appropriate refund for products that cannot be shipped.
29. Fraud Prevention
Orders may occasionally undergo additional verification before shipment.
This may occur when our systems or payment partners identify unusual transaction patterns, inconsistent billing information, unusually large orders, or other indicators requiring review.
These measures help protect customers and our store from unauthorized transactions.
Verification may result in additional processing time.
30. Shipping Policy and Returns
This Shipping Policy should be read together with our Return & Refund Policy.
A shipping issue does not always require a return.
For example, damaged, incorrect, missing, or lost items should generally be reported to us first so that we can determine the most appropriate resolution.
Please do not independently return products without contacting our support team.
31. Customer Responsibility
Customers can help ensure smooth delivery by providing complete information, monitoring available tracking updates, responding to carrier notices, collecting packages when required, and contacting us promptly when an issue arises.
We encourage customers to review their order information carefully before completing checkout.
32. Consumer Protection Rights
Nothing in this Shipping Policy is intended to exclude or limit rights that customers may have under mandatory consumer protection legislation.
Customers in certain countries or regions may have additional legal protections relating to delivery deadlines, lost merchandise, damaged products, cancellation rights, or refunds.
Where mandatory law provides greater protection than this policy, the applicable mandatory legal requirements will prevail.
33. Changes to This Shipping Policy
PupClosetHub may update this Shipping Policy periodically to reflect changes in our shipping network, fulfillment procedures, carrier relationships, international delivery capabilities, legal requirements, or business operations.
The latest version will be published on PupClosetHub.store with an updated revision date where appropriate.
Material changes will be handled in accordance with applicable law.
34. Questions About Your Shipment
If you need assistance with an order, tracking number, delivery delay, missing package, incorrect item, damaged shipment, or another shipping-related concern, our customer support team is here to help.
When contacting us about an existing order, please include your order number whenever possible.
Contact PupClosetHub
PupClosetHub
562 Boulevard Georges-Vanier
Montréal, QC H3J 2N8
Canada
Email: support@PupClosetHub.store
Phone: (226) 988-2263
At PupClosetHub, every package contains something selected to make life with your furry companion a little more colorful. From playful outfits to practical adventure essentials, we appreciate every order and will do our best to make its journey from our store to your doorstep as smooth as possible.
Free Worldwide Shipping. 7–10 Day Estimated Delivery. More style for every wag.