Contact information
Last Updated: August 10, 2026
At PupClosetHub, we believe great customer service should feel just as friendly, cheerful, and approachable as the playful pet fashion we offer. Whether you have a question before ordering, need help choosing the right size, want an update about an existing purchase, or need assistance after delivery, our customer support team is here to help.
This Contact Information page explains how you can reach PupClosetHub and what information you should provide so we can assist you as efficiently as possible.
Contact PupClosetHub
For customer service, order assistance, product questions, returns, shipping concerns, or general inquiries, please contact us using the information below.
Business Name: PupClosetHub
Website: PupClosetHub.store
Email: support@PupClosetHub.store
Phone: (226) 988-2263
Business Address:
562 Boulevard Georges-Vanier
Montréal, QC H3J 2N8
Canada
We recommend contacting us by email for order-specific inquiries because it allows you to provide your order number, photographs, product details, and other relevant information.
Customer Support
Our customer support team is available to assist with questions related to shopping at PupClosetHub.
You may contact us regarding product information, sizing, order status, shipping, tracking, returns, refunds, damaged products, incorrect items, missing products, or other questions relating to your shopping experience.
When contacting us about an existing purchase, please provide your order number and the email address used to place your order whenever possible.
Providing this information helps us locate your order and review your request more efficiently.
Product Questions
Choosing pet clothing online can sometimes require a little extra attention, especially when it comes to sizing.
If you have questions about a product before purchasing, please contact us at support@PupClosetHub.store.
When asking about sizing, it may be helpful to include your pet's back length, chest circumference, neck circumference, approximate weight, and the specific product you are considering.
Because sizing may differ between products, we strongly recommend reviewing the individual size chart on each product page rather than selecting a size based only on breed or a size previously purchased from another brand.
Our team can help you interpret the available sizing information, although final fit may vary depending on your pet's individual body shape.
Order Assistance
If you have already placed an order and need assistance, please include your order number in your message.
You may contact us if you need help regarding an order confirmation, product selection, shipping information, tracking, delivery, or another order-related matter.
If you notice an error in your delivery address or order information, contact us as quickly as possible.
We will make reasonable efforts to assist before fulfillment begins. However, we cannot guarantee that an order can be changed after it has entered processing or shipment.
Shipping & Tracking Questions
PupClosetHub currently offers free standard worldwide shipping, with an estimated delivery timeframe of 7–10 days.
If you have questions regarding tracking or delivery, please review the tracking information associated with your shipment before contacting us.
Tracking updates may occasionally take time to appear after a shipment begins moving.
Orders containing multiple products may also arrive in separate packages.
If your shipment appears significantly delayed or your tracking information has not updated for an unusually long period, contact us and provide your order number.
For complete shipping terms, please review our Shipping Policy.
Returns & Refunds
PupClosetHub offers eligible customers a 30-day return period, subject to the conditions described in our Return & Refund Policy.
If you would like to request a return, please contact:
support@PupClosetHub.store
Include your order number, the product you would like to return, and a brief explanation of your request.
Please contact us before sending merchandise back. The appropriate return destination may differ from our business contact address.
Products returned without authorization or sent to an incorrect location may experience processing delays.
Please review our complete Return & Refund Policy for eligibility requirements and additional information.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or materially different from what you purchased, please contact us as soon as reasonably possible.
Your message should include your order number, a description of the issue, and clear photographs where appropriate.
Photographs of the product, packaging, shipping label, or damaged area may help us evaluate the situation more efficiently.
Once we review the available information, we will explain the appropriate next steps.
Depending on the circumstances, available resolutions may include replacement, refund, or another remedy consistent with our policies and applicable consumer law.
Missing Items
Some orders may be delivered in multiple packages.
Before reporting an item as missing, please check whether your order has more than one shipment or tracking number.
If all packages appear to have been delivered and an item is still missing, contact support@PupClosetHub.store with your order number and details of the missing product.
Our team will review the available fulfillment and delivery information.
Business and General Inquiries
For general questions regarding PupClosetHub, our products, website, policies, or other business matters, you can contact us using the same customer support email.
Email: support@PupClosetHub.store
Please provide a clear subject line and enough information for us to understand your inquiry.
Unsolicited messages, spam, fraudulent communications, or abusive correspondence may not receive a response.
Privacy and Personal Information
Please avoid sending unnecessary sensitive personal information when contacting us.
For most customer support requests, your order number, name, email address, and relevant product or delivery information should be sufficient.
We will never ask you to send your full payment card number, account password, or other unnecessary confidential credentials by ordinary customer support email.
Information submitted through customer support channels will be handled in accordance with our applicable privacy practices and legal obligations.
Important Return Address Notice
Our Montréal address is provided as our business contact information.
Do not automatically send returns to this address.
Return destinations may vary depending on the product, customer location, fulfillment arrangements, and other logistical factors.
Always contact support@PupClosetHub.store and receive return instructions before mailing a product.
This helps prevent lost or incorrectly routed returns and allows us to process your request more efficiently.
Consumer Support
Nothing on this Contact Information page limits any rights available to customers under applicable consumer protection laws.
If mandatory law provides you with additional rights concerning your purchase, delivery, defective merchandise, returns, refunds, or other consumer matters, those rights remain applicable.
Our policies are intended to provide clear procedures for resolving customer concerns, not to remove rights that cannot legally be waived.
We're Happy to Help
PupClosetHub was created around the colorful, playful personality pets bring into everyday life. We want the experience surrounding your purchase to feel equally welcoming.
Whether you are trying to find the perfect little outfit, checking on a package, or simply have a question about our store, feel free to reach out.
Official Contact Information
PupClosetHub
562 Boulevard Georges-Vanier
Montréal, QC H3J 2N8
Canada
Phone: (226) 988-2263
Email: support@PupClosetHub.store
Website: PupClosetHub.store
Thank you for choosing PupClosetHub.
Playful looks, happy pets, and friendly support whenever you need us.